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FREE DELIVERY ON ALL ORDERS

NOW ACCEPTING APPLE PAY

Delivery and Returns

SHIPPING:

We will ship your order from California within 1 business day from that you have made your order.
Orders placed on weekends and Holidays will be shipped the next business day.
The shipping alternatives are listed in the checkout after submitting your address details.

We always do our best to ensure fast delivery of all orders.
When selecting our delivery options, please note that we give an estimated delivery date from our carriers.
Very rarely, these packages can arrive outside the expected time.

Change / Cancel :

Unfortunately, we are not able to change or cancel an order once it has been placed.

Returns:

You can return your ordered products within 14 days of receiving the products.

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.




How to proceed?



1/Go to your account and click on RETURNS, then follow the steps to ask a return.

2/We 'll send you within 24 hours maximum number of return must quote on your shipment.



3/Send-us your article.



4/We will send you an email when your return package is delivered back to our warehouse.

Refund will be made within 14 days after receiving back your order.

We do not refund the shipping cost.

No return will be accepted after 14 days after delivery.

ERRORS:

Errors happen. In the event that a product is entered incorrectly (exemple price or description, picture) due to a typographical error or other error, we reserve the right to refuse or cancel the order placed for such a product and refund you.

PAYMENT REFUND:


In case of a return, we will refund your payment, via the same means used to make the initial purchase.


Any payment costs related to the purchase will not be refunded.
We will send you an email when your return package is delivered back to our warehouse.
We refund the money within 30 days after receiving the return.
Once your return is processed and your refund is issued, you will receive a refund confirmation email.


Refunds can take 1-5 business days to reflect on your credit card account. 
This varies depending on your financial institution.

DAMAGED ITEMS:

If a package is damaged at arrival, you should report it to us immediately.
If you have opened the package and detect a damage, please contact us at service@wannaccess.com.
Please keep all the packing as we might need pictures of it.

Return for adress error / non recovery:

We do our best to deliver you as soon as possible, if you notice an error on your shipping adress, please contact us, however, once the parcel shipped, we can not change the shipping adress, and we have to wait the return of your parcel to us.

In case of return of your package for error in the address (entered by the customer) or not recovering in the point of withdrawal,  Wannaccess will cancel your order and refund your purchase within 7 days (excluding shipping cost that are your responsibility). Moreover, a lump sum for participation in the cost of packing / port 35 $ will be deducted from the refunded amount.

An other Question?

Feel free to contact us by e-mail service@wannaccess.com